Mechanical Keyboard 60%

Reason

Defective

Fault: Buyer

True cost of this return

£28.64

Refund amount: £48.65 — total impact is 0.59× the refund

Not captured — this order synced before we started storing addresses, or TikTok masked it because fulfillment is by TikTok (4PL / FBT).

Offer exchange in Seller Center

Buyer-fault, first return — offer exchange

• Rejecting a first-time buyer-fault return often drags your IM Dissatisfaction Rate (an SPS metric) and loses the sale.
• Offering exchange via Seller Center preserves the revenue and keeps the buyer on the platform.

Exchanging preserves the £48.65 sale instead of losing £28.64.