Catch the returns Seller Center misses.
Foregrade watches every return, tracks the rates that drive your Shop Performance Score, and scores every buyer across orders — so the stuff Seller Center can't catch doesn't cost you.
Built by sellers · read our story
14-day free trialNo credit cardCancel anytime
UK main-category referral fee
Refund auto-approval window
TikTok fees deducted per order
£
Modeled weekly recovery, Growth tier
The £268 figure is a model output, not a measured customer average — Foregrade is pre-launch and we don't yet have a customer base to average across. Your results depend on your order volume and return mix. See methodology →
The returns problem
TikTok auto-approves refunds while you sleep.
Different request types, different windows. Cancellations auto-approve after 24 hours. Returns and refunds auto-approve after 2 business days (or 4 business days for orders over £100). Once the return package is delivered, you have another response window before the refund auto-approves. Miss any of those windows and you eat the refund, the shipping, the fees, and the product cost.
Customer gets refunded
£30.00
Out of pocket — 172% of the refund amount. Your numbers will differ; try the return cost calculator with your own COGS, affiliate %, and shipping.
What Foregrade does
Tactical today. Strategic forever.
Unique to Foregrade
Buyer Intelligence
Score every buyer across orders. See who's returned 4 of 6 orders. Auto-reject from red-risk buyers. The one feature Seller Center's stateless rules engine cannot reproduce.
Shop Health
Shop Performance Score
4.3/5.0
Star Seller eligible
NBFR trend · last 30 days
Current: 1.8%
SKU-447 drove 4 returns this week
3 cite "not as described" — review listing
Shop Health forecast
SPS controls ads eligibility, visibility, settlement speed, and Star Seller status. Seller Center shows today's number; we show where it's heading and alarm before it's too late.
Profit-aware rules
Auto-approve when return cost is less than 20% of order profit. Auto-reject when it exceeds it. Seller Center rules have no profit context.
Weekly receipt · Oct 28
Foregrade saved you
£270.00
this week.
Weekly Value Receipt
Monday 9 AM: one dollar figure showing what Foregrade saved you last week — return IDs attached. Risky returns rejected, returnless refunds saved on shipping, fee anomalies caught. Never silent, even zero-save weeks.
Baseline capabilities
Deadline alerts
Never miss TikTok Shop's response windows — cancellations 24 hours; returns and refunds 2–4 business days depending on value. Push, email, and in-app alerts at 50%, 25%, and 10% of the window remaining.
23:47:12
time left to respond
Dispute auto-packet
One-click evidence bundle: tracking, photos, buyer history, templated narrative. Beats TikTok's 24-hour dispute window.
Profit after every fee
Your actual take-home after all 12+ TikTok fees: referral, transaction, affiliate, fulfillment, campaign, refund admin, chargeback, cross-border, storage. The number that hits your bank.
vs. TikTok Seller Center
Seller Center automates per-order. Foregrade automates per-buyer.
Honest comparison — including what Seller Center already does well.
Return deadline alerts
Seller Center: basic email · Foregrade: 24h/12h/2h countdown + push
Rule-based auto-approve / reject
Seller Center: basic rules · Foregrade: profit-aware conditions
Cross-order buyer risk scoring
Tracks buyer behaviour across all orders — not per-order
Shop Performance Score tracking + projection
Rule-fire audit log with reasons
Weekly Value Receipt (£ saved)
Real profit after every fee + COGS
Multi-shop consolidated view
Simple pricing, no order overage surprises.
Free forever for small sellers. Paid tiers unlock rules, buyer intelligence, Shop Health, and the Weekly Value Receipt.
All paid plans include a 14-day free trial. No credit card required.