Frequently asked questions

Your trial starts immediately when you connect your TikTok Shop. No credit card required. You get full access to paid-plan features for 14 days. After the trial, you can subscribe or continue on the Free plan (up to 100 orders/month).

We request read access to orders, products, and returns to calculate profit and track deadlines. Write access to returns lets you approve or reject directly from your dashboard. We never request permissions we don't use.

Start with an estimated percentage (e.g., 30% of sale price) using our bulk COGS tool, then refine over time. Foregrade will still calculate profit — accuracy improves as you dial in your costs.

Foregrade is currently available for UK TikTok Shop sellers only. EU support is on our Year-2 roadmap; we aren't planning US support. Join our waitlist at foregrade.io/waitlist to be notified when we launch in other markets.

We pull every order from TikTok Shop and subtract all fees (referral, affiliate, fulfillment, campaign) plus your product costs (COGS) and return costs. The result is your real net profit per order and per product.

Foregrade uses official TikTok Shop API fee data. Accuracy depends on your COGS entries — we show a confidence indicator on your dashboard and flag any products with missing cost data.

Foregrade syncs your returns every 4 hours on paid plans (daily on Free) and calculates auto-approval deadlines based on TikTok's policies. You get email alerts before each deadline so you can approve or reject from your dashboard — no more refunds auto-approved against your will.

When a return happens, you lose more than the refund. Foregrade calculates refund + admin fees + lost affiliate commission + return shipping + your COGS. That's often 1.5–3× the refund amount — our return cost calculator shows the breakdown.

Orders and returns sync automatically every 4 hours on paid plans (daily on Free). You can also trigger a manual sync anytime from the dashboard.

Currently Foregrade supports one TikTok Shop per account. Multi-shop support is on our roadmap.

Yes — upgrade, downgrade, pause, or cancel from your settings page. Downgrades take effect on your next billing cycle. Cancellations keep your access until the end of the current period.

Yes. Every paid plan (and the Founder's Deal) is covered by a 14-day money-back guarantee from your first paid charge. If Foregrade isn't right for you within 14 days, email support@foregrade.io with the subject 'Refund request' and we refund the most recent charge in full — no questions asked. Outside the 14-day window, no refunds are issued for partial billing periods. See our Terms of Service §5 for full details.

A one-time payment of £149 for lifetime access to the Growth plan — save £559 in year one alone, then £708/year forever. Limited to the first 100 founding customers. Covered by the same 14-day money-back guarantee from the date of purchase.

No. The price you see is the price you pay — monthly or annual, billed directly via Stripe. No setup fees, no overage charges, no surprise bills.

Yes. All TikTok OAuth tokens are encrypted at rest with AES-256-GCM. We connect via TikTok's official OAuth API — we never see your password. Your data is never shared with or sold to third parties.

Yes. Export orders, products, and profit data as CSV or JSON from Settings at any time. Your data is always yours.

Your subscription stays active until the end of the billing period. After cancellation, we retain your data for 90 days in case you reactivate — after that it's permanently deleted. You can also request immediate deletion from Settings → Delete Account.

Email us at support@foregrade.io. We typically respond within 24 hours on weekdays.