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Connect your TikTok Shop

Step-by-step guide to authorizing Foregrade to access your TikTok Shop data.

First sync timing and what to expect

Understand how long the first sync takes and what data appears when.

Set product costs (COGS)

How to enter cost of goods sold for accurate profit calculations.

How to read the dashboard

What each metric on the profit dashboard means and how to interpret them.

Supported regions and markets

Which TikTok Shop regions Foregrade supports today.

How profit is calculated

The exact formula Foregrade uses to compute net profit on every order.

Why Foregrade's numbers differ from TikTok's

TikTok reports show gross revenue; Foregrade shows real profit. Here's why they won't match.

Bulk import product costs (CSV)

Upload a CSV to update COGS, category, fulfillment, and shipping for many products at once.

Flash sale fees explained

How TikTok's campaign fee works and how Foregrade handles it.

How partial refunds are handled

TikTok's API data on partial refunds is limited. Here's how Foregrade calculates them.

Return deadlines and auto-approval

TikTok auto-approves returns after a deadline. Here's how to stay ahead of it.

When to approve vs reject a return

A decision framework for return requests based on reason, cost, and evidence.

Serial returner detection

How Foregrade identifies buyers with suspicious return patterns.

Return deadline alerts

Configure when and how Foregrade alerts you about pending returns.

Change your plan or cancel

Upgrade, downgrade, or cancel your subscription at any time.

Refund policy (14-day money-back guarantee)

How to request a refund within the first 14 days.

Fix a failed payment

What to do when your card is declined and how to avoid service interruption.

Support response times

Our SLA for first response and resolution, by plan tier.

Reconnect your TikTok Shop

If your OAuth token expired, here's how to restore the connection.

Export your data

Download a copy of all your data in JSON or CSV format.

Delete your account

Permanently remove your account and data.

How Shop Health is calculated

The formula, data sources, and known limits of Foregrade's Shop Health estimate.

TikTok Shop US — new mandatory attributes for 31 OTC categories

TikTok announced mandatory compliance attributes (Country of Origin, Manufacturer, Age Group, etc.) for 31 over-the-counter medicine categories. Affects all new and existing listings in those categories. Who needs to act, which categories, and what to update.

Understanding TikTok Shop UK return windows and auto-approval

When a UK buyer opens a return request, TikTok gives you a fixed window to approve or reject. Miss it and the return is auto-approved. Here's how the windows work and what Foregrade does to keep you ahead of them.

Shop Performance Score — what the thresholds mean

TikTok's Shop Performance Score (SPS) controls ad eligibility, search visibility, settlement speed, and Star Seller status. Here's how the tiers work, what drops you, and how Foregrade forecasts where you're heading.