Fix a failed payment

If your payment fails, you'll see a banner on your dashboard and receive an email. Here's how to resolve it.

Why payments fail

Most common reasons:

• Expired card — typical on annual renewals
• Insufficient funds
• Issuer block — bank flagged the charge as unusual
• Incorrect ZIP / CVV if you recently updated the card

How to fix

1. Go to Settings → Subscription → Manage in Stripe
2. In the Stripe portal, click Add payment method
3. Enter your updated card details
4. Click Set as default
5. Back in Foregrade, click Retry payment

Or simpler: email support@foregrade.io and we'll help.

What happens if I don't fix it

• Day 0 — first payment attempt fails, you get an email + in-app banner
• Day 1, 3, 5, 7 — Stripe automatically retries the charge
• Day 10 — if still failing, your account gets paused
• Day 30 — if still failing, subscription is cancelled and you revert to Free

You have a generous window. But the earlier you fix it, the less disruption to your dashboards and alerts.

Account pause state

While paused:

• Sync stops (no new orders/returns sync)
• Alerts stop firing
• Dashboard still shows historical data (read-only)
• No charge attempts

Pause ends immediately when payment is updated.