Return deadline alerts

Configure when and how Foregrade alerts you about pending returns.

Last updated: 2026-04-25

Return alerts are the feature most sellers cite as paying for Foregrade on its own. Here's how to tune them.

Alert channels

Email — enabled by default. Sent to your account email.
Push notification — opt-in in Settings. Works on desktop + mobile browsers.
Webhook — Growth plan. Fires a POST to any URL you configure (Slack, Discord, custom app).

Alert escalation ladder

Foregrade escalates urgency as the deadline approaches. The exact thresholds depend on which UK return-window band the order is in (see Return deadlines):

2-business-day band (orders < £100):

Time to deadline	Alert	Channel
24 hours	Reminder	Email + push
12 hours	Urgent	Email + push + webhook
4 hours	Critical	Email + push + webhook
1 hour	Final	Email + push + webhook (every 30 min)

4-business-day band (orders ≥ £100):

Time to deadline	Alert	Channel
48 hours	Informational	Email only (if enabled)
24 hours	Reminder	Email + push
12 hours	Urgent	Email + push + webhook
4 hours	Critical	Email + push + webhook (every hour)

The bigger headroom on the 4-day band means a longer informational lead-in; the 2-day band telescopes the same urgency arc into a tighter window.

Quiet hours

Settings → Alerts → Quiet hours lets you silence non-critical alerts during specific times (e.g., overnight). The Critical and Final tiers always fire regardless — that's when auto-approval is imminent.

Monthly limits (Free plan)

Free plan users get 2 deadline alerts per month. Starter and Growth have unlimited alerts.

If alerts aren't arriving

Check spam folder (alerts@foregrade.io)
Verify email is correct in Settings → Account
Check Settings → Alerts → Email alerts is toggled on
For push: re-grant browser permission at Settings → Alerts
Check /status for any outages

Still nothing? Contact support.

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